Privacy Policy

Sell Josh Your Car is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Sell Josh Your Car manages personal information. It is structured as follows:

1. Personal information Sell Josh Your Car collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Sell Josh Your Car and complaints
10. Changes to Privacy Policy

1. Personal information Sell Josh Your Car collects

The main types of personal information Sell Josh Your Car collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Sell Josh Your Car such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Sell Josh Your Car's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Sell Josh Your Car's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Sell Josh Your Car's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Sell Josh Your Car.

Sell Josh Your Car collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Sell Josh Your Car keeps of telephone calls, or emails received, or messages sent to Sell Josh Your Car or posted on Sell Josh Your Car's pages on social media);
• Sell Josh Your Car's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Sell Josh Your Car collects personal information in connection with running its business directly from the individual concerned. On occasion Sell Josh Your Car may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Sell Josh Your Car stores personal information in electronic and paper form.

Sell Josh Your Car uses and discloses personal information as follows:

• to source vehicles and sell them to Sell Josh Your Car's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Sell Josh Your Car's customers and prospective customers;
• to obtain products, services or information from Sell Josh Your Car's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Sell Josh Your Car knows about them);
• to operate and manage Sell Josh Your Car's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Sell Josh Your Car. For example, Sell Josh Your Car may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Sell Josh Your Car also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Sell Josh Your Car uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Sell Josh Your Car uses in the operation of the computer program is browsing history on Sell Josh Your Car's websites, name, contact information, and other information you may input into Sell Josh Your Car's websites. The level of human oversight Sell Josh Your Car provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Sell Josh Your Car's staff.

4. Cookies

Sell Josh Your Car uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Sell Josh Your Car's web server. Sell Josh Your Car may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Sell Josh Your Car's platforms and those social media platforms. Sell Josh Your Car's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Sell Josh Your Car's website.

5. Links to other websites

Sell Josh Your Car's website may contain links to third party websites. Sell Josh Your Car does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Sell Josh Your Car and do not wish to receive these communications from Sell Josh Your Car in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Sell Josh Your Car.

7. Overseas transfers

Sell Josh Your Car's website/s are hosted in Australia. On occasion, a third party service provider Sell Josh Your Car engages or that Sell Josh Your Car is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Sell Josh Your Car holds about them by contacting Sell Josh Your Car during business hours on (03) 9564 3800 or via the contact page.

Sell Josh Your Car may require an individual making a request to verify their identity before processing their request.

Sell Josh Your Car will aim to respond to all requests promptly and within 30 days.

Sell Josh Your Car may refuse a request where permitted or required by law. Sell Josh Your Car will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Sell Josh Your Car and complaints

If you have any queries, concerns or complaints about how Sell Josh Your Car handles your personal information please contact Sell Josh Your Car during business hours on (03) 9564 3800 or via the contact page. Sell Josh Your Car may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Sell Josh Your Car can understand the nature of your concern. In most cases, Sell Josh Your Car will ask that you put your request in writing.

Sell Josh Your Car takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Sell Josh Your Car's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9564 3800
• Mailing Address: 190-192 Atherton Rd, Oakleigh, VIC, 3166

10. Changes to Privacy Policy

Sell Josh Your Car may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.